F.A.Q / Help [Easy Pedestal]

We are confident that you'll be happy with our products and services, but things do sometimes happen. Rest assured, we are here and happy to help!


 

How do you define the different parts of the pedestals?
We’re glad you asked, we have asked ourselves the same question!
A "Full Pedestal" consists of the cap (top), body (middle), and structural insert. Oversized tops and/or feet (or bottoms) are optional and available for an extra fee.

How much weight can each kind of pedestal comfortably support?
Each pedestal can support up to 100lbs, provided your item is well-balanced and correctly anchored.

How far does the structural pad need to be inserted into the base?
Structural insert will adequately reinforce the interior of the base if it is pushed down past the center, but not quite all the way to the bottom.
We are currently in the process of switching over to an eco-friendly insert
made out of corrugated cardboard.

Can I come see samples in person/Do you have a showroom?
While we do not have a formal retail showroom, but you are more than welcome to visit our workshop to view samples (by appointment only). Please call 347-799-1157 to arrange a date and time.

Do you do custom orders?
Yes! We can generally accommodate most any request. To place an order for a customized piece, please call us directly at 347-799-1157 to discuss. Please
note, additional fees may apply.

Is there a minimum quantity order?
No, there are currently no minimum pieces required to place an order.
Purchase as few, or as many, as suits your needs!

What are payment terms? What forms of payment do you accept?
All orders must be prepaid for before shipment, we do not offer terms. We accept Amex, Mastercard, Visa, Discover, Google Pay, Apple Pay, and Paypal.
Currencies we accept are: AUD, CDN, HKD, EUR, JPY, NZD, SGD, GBP and USD.

Can I change my order?
Unfortunately, you cannot change an order after it has been placed online, but if you need to make adjustments please call 347-799-1157 within one hour of placing you order and we will make the necessary adjustments.

What is the lead-time on manufacture/when will my items ship?
After your purchase has been processed and completed, your items will ship within 1-3 business days. Our goal is to ship your order within 24 hours.

What shipping options are available?
We offer shipping via the following carriers: UPS, USPS, FedEx and DHL.
If you would like to use your own carrier account, please provide account
number and indicate shipping speed. How quickly it will arrive depends on
your location and the speed of service you choose when checking out. As a general rule of thumb, here are the standard delivery estimates for each
service:
USPS
FedEx
UPS
DHL

We also offer free pickup in Brooklyn for those in the NYC area.

Do you ship internationally?
We do! However, please be aware that all related expenses that may be
incurred as the result of customs, taxes, or tariffs are the sole responsibility of the receiver to pay for.

How do I check on my order status?
If you created an account before placing order, you’ll simply login with the
credentials you established at that time and your order history will be viewable here. If you placed your order without first creating an account, you can click on the link you received in your email confirmation to be taken to your order page, which will display its status.

What do I do if my order never arrives, or if something is missing (or
wrong) in my shipment?
1. Please refer to the tracking number to check on the shipment’s
status. If your item’s delivery is being delayed, please contact the
shipment service directly for more detailed status updates. If your
item has been marked as delivered but has never arrived (or arrived
damaged), you may be entitled to being compensated by the shipping
carrier if the item was covered by additional postal insurance.
2. If your item arrives incomplete or incorrect, please call us
347-799-1157 ​within 24 hours so that we may make any necessary
corrections.
3. Should you intend to store an item for later use, we recommend you
inspect the package upon its arrival, and any issues must be brought
to our attention within 24 hours of receipt.

Do you have any kind of warranty or guarantee?
Easy Pedestal will replace (at our discretion) any product containing defects that are the result of workmanship or material failure for a period of 30 days from the date it was received. The customer is responsible for inspecting received products and reporting damages and/or defects via email to info@easypedestal.com​. Our customer service department will review your claim and contact you directly if return is warranted.

What is your return/replacement policy?
Please refer to this page for our full returns and exchanges policy.

If you still have a question that was not answered by this page, please feel free to reach out to our customer service team via phone 347-799-1157, email info@easypedestal, or web form.
Monday - Friday, 9:00am - 5pm EST!